Refund policy
Refunds, Returns & Cancellations
All Mula Mozza pieces are handmade and made to order. Due to the custom nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges for any reason, including dissatisfaction with the size selected or overall fit, change of mind, or delivery timelines.
Please review your order carefully before checkout.
Cancellations
Orders may be canceled within 24 hours of purchase. After this time, cancellations are not accepted as all items are handmade and made to order, and production begins shortly after an order is placed.
If you need to request a change to your order (such as size or color), you must contact us as soon as possible. We cannot guarantee changes once an order has entered production.
Color, Print & Rhinestone Disclaimer
Fabric colors, prints, and print placement may vary slightly due to photography lighting, screen display differences, and fabric cutting during production.
Different sizes may also display more or less of a print depending on the pattern scale.
Refunds will not be granted for these normal variations.
Rhinestones are applied by hand—never machine-made or mass-produced—so placement may vary slightly between pieces. Each outfit is unique.
Sizing
Please check the size chart before ordering to ensure your best fit.
Refunds or exchanges will not be provided for fit or size preference.
If an item is listed as “One Size Fits All,” it is designed to comfortably fit most sizes from XS–XL depending on body type and proportions.
Order Inspection
Please inspect your outfit within 24 hours of delivery.
If you receive the wrong item or an item that is damaged, contact us immediately with clear photos so we can assist you.
Agreement to Terms
By placing an order with Mula Mozza, you acknowledge that you have read and agreed to all shop policies, including our made-to-order production timeline, final sale terms, and shipping policies.